Payment Suspensions
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Invoices are issued 10 days prior to the due date for each active service on the account.
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Services are suspended if invoices remain unpaid past the due date. A late fee is applied starting one day after the due date.
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Suspended services are permanently deleted within 5 days of the due date if payment is not received. Backups are also deleted, and there is no technical way to recover the service once deleted.
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Inactive accounts (those with no active services) are automatically deleted after 120 days.
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Payment Fraud: We use various methods to detect fraudulent payments, including detection of fake account patterns, inaccurate geolocation data, and other indicators.
Please ensure your account information is accurate and up to date. Avoid using VPN or proxy services when making payments, as these may cause your payment to be flagged as fraudulent.
Policy on Malicious Activities (Including DDoS Attacks)
We have a zero-tolerance policy for malicious behavior, including but not limited to:
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Distributed Denial of Service (DDoS) attacks
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Port scanning
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Unauthorized access attempts
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Any abuse affecting the integrity of our infrastructure or other customers
If you are found engaging in such actions:
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You will be notified
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Your service will be immediately suspended
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No refund will be issued
Gateway Security Policy
Probing or scanning the gateway (e.g., port scans) is strictly prohibited.
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Such activity will result in your IP address being temporarily blocked, ranging from a few minutes to several days depending on the severity.
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Repeated or serious violations may lead to termination of your VPS without refund.
Version: 1
Date: 29-March-2025
