Service Suspension Rules, Malicious Activities & Other Policies

1. Payment Suspensions

• Invoices are issued 10 days prior to the due date for each active service.

• Services are suspended if invoices remain unpaid past the due date.

• A late fee is applied starting 1 day after the due date.

• Suspended services are permanently deleted within 5 days of the due date if payment is not received. This includes deletion of all backups, which cannot be recovered.

• Inactive accounts (no active services) are automatically deleted after 120 days.

Payment Fraud Prevention

• We use multiple fraud detection mechanisms, including detection of fake account patterns, inconsistent geolocation data, and other indicators.

• Account information must be accurate and up-to-date.

• Do not use VPNs or proxies when making payments, as this may cause your payment to be flagged as fraudulent.

2. Policy on Malicious Activities (Including DDoS Attacks)

We enforce a zero-tolerance policy for malicious activities, including but not limited to:

• Distributed Denial of Service (DDoS) attacks

• Port scanning

• Unauthorized access attempts

• Any abuse that compromises the integrity of our infrastructure or other customers' services

If such behavior is detected:

1. You will be notified.

2. The affected service will be immediately suspended.

3. No refunds will be issued.

3. Crypto Mining & Node Hosting Policy

We allow cryptocurrency mining and node hosting under these conditions:

• CPU usage must remain below 75% across all cores.

• Sustained CPU usage above 100% can cause system instability and performance degradation.

• If CPU usage consistently exceeds 75% for over 24 hours, you will be notified via support ticket.

• Continued excessive usage may lead to CPU throttling or resource limits.

• Repeated abuse may result in account termination without refund.

4. Gateway Security & Storage IO Policy

4.1 Gateway Abuse

• Probing or scanning our gateway (e.g., port scanning) is strictly prohibited.

• Violations will result in your IP address being temporarily blocked, from a few minutes to several days depending on severity.

• Repeated or severe violations may result in immediate VPS termination without refund.

4.2 Storage IO Abuse

• Using 100% of allocated IO bandwidth for more than 8 consecutive hours (as defined per your product specification) is considered abuse.

Actions taken:

1. First Violation → 24-hour service suspension

2. Second Violation → 3-day service suspension

3. Third Violation → Permanent termination without refund

Customer responsibility:

• Monitor resource usage

• Implement limits and automation where possible to avoid violations

5. Contact Information

• Clients must provide their full legal name and residential address when registering an account.

• P.O. Boxes, non-residential, or mail forwarding addresses are not accepted.

• Registration and order placement must take place from the client’s residential ISP — use of proxy or VPN services is prohibited.

• Account details must match the information provided by the payment method; mismatches will be treated as fraud.

Version: 5
Date: 08-August-2025