Service Upgrade Rules
Customers with multiple services may request custom service consolidation, subject to the following rules. Most requests are processed within a few days.
General Guidelines
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You may request consolidation or upgrades involving CPU, RAM, NVMe, Addon Drive, IPv4, or Monthly Traffic only between services of the same type.
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Promotional services are excluded from standard upgrade pricing—all upgrades will be charged at the current list price, not the promotional rate.
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Customers may “jump” from a cheaper VPS to a more expensive one at any time, based on availability.
Upgrade & Combine Rules
Promo VPS Services
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Promo VPS combine/stacking is not allowed, unless explicitly stated at the time of purchase or if the services are part of a campaign specifically targeting them.
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If combining is explicitly permitted:
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The resulting service will be classified as non-transferable
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Any custom upgrade (e.g., consolidation, bonus resources) will permanently bind the service to the original account
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Upgrades from list-priced services to Promo VPS plans are strictly prohibited, regardless of value or date.
List-Priced VPS Services
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You may combine any 4 of the main specifications (CPU, RAM, NVMe, Addon Drive, IPv4, or Monthly Traffic) across eligible list-priced services.
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Combined services retain transfer eligibility, unless they later receive non-transferable promo upgrades.
Account Credit from Unused Services
Customers with unused or redundant services may:
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Open a support ticket to request conversion of the remaining value into account credit.
This credit can be used to:
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Upgrade existing services
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Purchase new products
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Pay outstanding invoices
If the remaining value of a single canceled service exceeds $5 USD, the customer may request a cash refund via the original payment gateway used for purchase.
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If the original gateway is unavailable, the value will be refunded as account credit only.
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Refunds to alternate payment methods are not permitted.
Promo Upgrade Exceptions
The "Launch Date" of a Promo VPS refers to the calendar month it was first made available for purchase.
A. Upgrading Between Promo VPS Plans
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You may only upgrade between Promo VPS services launched in the same month.
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Example: You cannot upgrade from a Promo VPS sold in March to one sold in February.
B. Upgrading from List Price to Promo VPS
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Not allowed.
All previous exceptions permitting this have been revoked to ensure fair access to limited-time offers.
C. Channel-Specific Rules
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Services purchased via specific media channels (e.g., forums, chat groups) may only be upgraded within that same channel.
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Example: A VPS purchased via Forum A can only be upgraded to another Forum A promo service.
This policy ensures fairness across communities and honors promotional exclusivity agreements.
Version: 3
Date: 04-August-2025
