Customers with multiple services can request to combine them or ask for custom upgrades. These requests can typically be processed within a few days.
Note: For promo services, any upgrades are charged at the list price, not the promotional rate.
A VPS has usually these main specs:
CPU
RAM
NVME
ADDON-DRIVE
IPV4
MONTHLY TRAFFIC
Promo VPS combine/stack formula:
Any 3 of specs can be combined
List Priced VPS combine/stack formula:
Any 4 of specs can be combined
Customers who have multiple unused services can open a support ticket to request a refund of the remaining value as account credit. This credit can then be used to:
- Update existing products.
- Purchase new products.
- Pay outstanding bills.
Also, customers can "jump" from one cheaper VPS to a more expensive one no problem.
Exceptions/Rules:
The "Launch Date" of a Promo VPS refers to the month it was initially made available for sale.
A. Upgrading between Promo VPS plans: You can only request an upgrade from one Promo VPS to another if both services were launched in the same month. For example, you cannot upgrade from a Promo VPS launched in March to one sold in February.
B. Upgrading from List Price Services to a Promo VPS: This is allowed. ( Price Difference is added as credit ). However, we strongly recommend reviewing the specifications carefully, as List Price Services typically offer significantly higher specifications. This difference will become even more pronounced in 2025.
C. Upgrades from services purchased through different media channels are restricted to the same channel. For example, services bought on forums can only be upgraded to other services published on that specific forum.
It is not possible to request an upgrade from a service sold on Forum A to one sold on Forum B, even if both services share the same Launch Date. - This decision reflects our commitment to supporting each community individually with deals specifically designed for their unique needs and plans.
Version: 1
Date: 10 December 2024
