Service Transfer Guidelines
We’re happy to support service transfers between customers. Any service can be transferred to a new owner, subject to a processing fee.
Note: The transfer fee must be paid by the new owner.
How It Works
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The new owner purchases the VPS Transfer Fee from our website under Other Services → VPS Transfer Fee.
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The current owner opens a support ticket requesting the transfer and providing the new owner’s email address.
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If multiple services are owned, we’ll confirm with the current owner exactly which service is being transferred.
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Once the fee is processed, we’ll request a second confirmation from both parties for security.
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After confirmation, the transfer will be initiated. The process typically completes within 24 hours, depending on workload.
Important Notes
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For VPS or dedicated server transfers, we strongly recommend that the new owner performs a clean installation for optimal performance.
Fraud Warning
Any unauthorized service transfer requests—such as attempting to change the account email to bypass the transfer fee or purchasing VPS services on behalf of individuals who failed the initial fraud check—will be treated as fraud.
In such cases:
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Both accounts will be immediately suspended,
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All associated services will be set to auto-terminate at the end of their current billing period,
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No renewals or reactivations will be possible.
Version: 4
Date: 18-May-2025
